Customer Service Coordinator

Job description

ShipSupport is a young and ambitious team with a passion for ships and parts. We are only at the beginning of a great adventure! Our ambition is to be the leading platform in the global maritime industry for ordering parts, services and knowledge exchange. Together with our network of industry experts, we aim to get the best out of our customers' vessels and equipment. We are a fast growing corporate e-commerce startup backed by Royal IHC. Would you like to join us and help us to realise our ambitions? To strengthen our team, we are looking for a Customer Service Coordinator. In this role, you will have a strong customer focus and do everything to offer them the best experience possible. You will develop and implement global customer service processes. You will also be hands-on and provide frontline service to our customers. This will be concentrated on delivering a 'customer first' approach every time. As the Customer Service Coordinator, you will be responsible for:

  • capturing and handling all incoming and outgoing customer contacts from different channels (phone, email, social media) in a correct and customer-friendly way
  • liaising with your colleagues and external partners to obtain the right answers for our customers
  • onboarding customers on our online platform: you will take care of their online accounts and help them get up to speed
  • defining customer service processes and, together with your (international) colleagues, implement the tools and develop a customer service team that will grow the ShipSupport business.

To be eligible for this position, you must have:

  • a bachelor or master's degree
  • a 'customer first' mind-set
  • at least five years of commercial customer service experience
  • a technical commercial background
  • the ability to take the initiative and come up with ideas to improve our processes
  • a no-nonsense approach, while able to work well as part of a team
  • excellent communication skills in Dutch and English, both verbal and written.

Please note, an online assessment and screening can be part of the recruitment process. Only candidates with valid EU work visa will be considered as viable candidates

Terms of employment
We offer you a challenging job in a corporate start-up environment, supported by a successful and dynamic company with a reputation for being a worldwide leader in technology innovation. In addition, we offer you:

  • money
  • professional development opportunities through attending events and training courses
  • 40 days of leave per year!
  • outstanding employment conditions, including travel allowances, pension and profit share
  • a beautiful office location near the windmills of Kinderdijk, which is a UNESCO World Heritage site.

Contact information
Are you interested in the position of Customer Service Coordinator and do you recognise yourself in the job description? Please respond directly through our website: or by using the apply button. For more information about Royal IHC, the vacancy and the application process, please visit or call the Staffing department on +31 (0)88-015 4444.

Royal IHC does not approve of commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered by IHC.


Company description

Royal IHC (IHC) is the global market leader in the construction of specialized ships for wet mining and dredging activities, and an important player in the field of complex custom-built offshore ships. However, we do not stop there. For every ship, we also develop advanced equipment that is integrated seamlessly. In addition, we offer life-cycle support to our customers, which is available worldwide and for the lifetime of our products. If you look at our customer base, you will find prominent dredging companies, oil and gas conglomerates, offshore contractors and national governments. With offices worldwide, IHC has an international orientation. Today we have 3,000 colleagues working in various locations across The Netherlands and overseas. For more information about IHC please check:

Vacancy details

MC-COM ID #174478
Date Updated Monday 2 July 2018
Location Kinderdijk
Employment Type Full-time
Education level View Vacancy
Sector Marine suppliers
Function category Operational
Region Netherlands

Contact details

Reference a2w57000003amviAAA
Company name IHC
ContactMr. Eric Atuahene
Telephone +31 78 691 0984

Postbus 1
2960 AA Kinderdijk

Company data
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