Regional Service Manager East South-East Europe

Job description

As a Regional Service Manager you offer support to the Sales New build Division especially in selling vessels by offering them our services, including spare parts and training packages. You will also monitor the progress of the warranty service and you give functional guidance to project managers and -engineers for its implementation.?You are responsible for the realization of the objectives of the Services department in the areas of customer satisfaction, revenue and profit.
Are you an experienced commercial person with knowledge of the maritime branches and experienced in the East South-East European Region and/or Russian Federation? Then you are the Regional Service Manager for the area East South-East Europe we are looking for!
Tasks & Responsibilities
  • You assure an up-to-date sales funnel;
  • You will be responsible for customer satisfaction of accounts within the area;
  • You play an active role in acquisition and relationship management, and you use these to create customer demand with the focus on the cultural part of doing business in East South-East Europe and Russian Federation;
  • You consult with the (potential) clients on the technical, functional and other specifications of the possible order;
  • You apply to client?s tenders for the export of complex projects that affect multiple parts of the Services organization;
  • You present the offers and specifications specified in tenders to the Sales New build Division and/or the customer;
  • You are responsible for the handling of service orders, for instance by preparing action lists, work lists and a task specifications, by monitoring the progress of the project and timely detection of deviations in time, budget and quality, and by monitoring agreements with customers;
  • You draw up invoices, deliver them and you are responsible for credit management.
Your Profile
We are looking for candidates with:
  • You have completed a technical (managerial) education (at least Bachelor degree);
  • You are familiar with the cultural and business aspects of doing business in the region;
  • You have managerial knowledge about combining technical, logistical and commercial aspects of tenders;
  • You have multiple years of experience in a services / Sales environment;
  • You have excellent communication skills for negotiating, discussing the progress and convincing the client;
  • You are willing to make short business trips related to your work area in Europe (about one week a month).
Department Information
Damen Services' mission is to support the Sales (Ship) New build Division of Damen by providing additional value by delivering excellent services and warranty support. The Services department contributes to the Damens? reputation of high quality and the generally higher cost of acquisition. After the sale of a vessel, excellent services are delivered in order to increase the likelihood that a customer chooses Damen again to buy a vessel for replacement or expansion of the fleet. At the operational level, the Services department maintains in contact with clients and will act as the reconnaissance of the sales organization. Damen Services provides a broad portfolio of services for the entire life cycle of a Damen built vessel. This includes the solvation of warranty calls, providing of training, spare parts, ?maintenance and the execution of modifications and repairs. That is reflected in the behavior of its employees; they are always available, proactive, keeping their promises and do more than is asked of them. Within the Services department the question is always: How do we make it happen?

Damen Shipyards Gorinchem

Company description

Damen Shipyards Gorinchem is the headquarters of the Damen Shipyards Group. Gorinchem still functions as a yard but the main activities involve the daily management of the Damen Shipyards Group. Damen Services and the Offshore & Transport division is also located here.

Vacancy details

MC-COM ID #170369
Date Updated Friday 2 February 2018
Location Netherlands, The
Employment Type Full-time
Education level University
Sector Shipbuilding
Function category Operational
Region Netherlands

Contact details

Company name Damen Shipyards Gorinchem
ContactMr. Boy Ramirez Verhoeven
Telephone +31 (0)183 63 9447
Fax +31 183 632189

Postbus 1
4200 AA Gorinchem

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